![]() The basic capabilities we provided at the time weren’t good enough to basically replace traditional app interfaces and experiences.” Facebook’s head of Messenger David Marcus admitted at TechCrunch Disrupt that “The problem was it got really overhyped, very, very quickly. ![]() Unripened AI technology and poor understanding of questions led many users to be disappointed with Facebook’s chatbots. They’re not really “chatbots” as much as they are “information bots” as people won’t be having the same back-and-forth conversations as they do with one-on-one chatbots. The group bots launch could address two big problems with the Messenger bot platform Facebook launched last year at F8 that TechCrunch previously reported was coming.įirst, the group bots will act more like news tickers instead of trying to pretend to be a human discussion partner. ![]() Soon they could be equipped to keep a whole group for friends in the know. An e-commerce group bot could keep a group of coworkers informed about the status of their lunch delivery, letting them know that the order is being prepared and when it arrives.įacebook Messenger already features sports news bots from media property theScore and the NBA’s Sacramento Kings, plus food-delivery bots like those from Domino’s. When asked for comment, a Facebook spokesperson said “we don’t comment on rumors or speculation,” but my sources confirm this is coming.įor example, a Messenger group of football fans could add a sports bot to their thread, where it could report score changes, big plays and other news from the game. Facebook will open up APIs to allow more developers to start building group bots, too. These group bots can keep users informed about real-time news such as a sports game’s progress, e-commerce deliveries and more, according to three sources familiar with the development of the feature.įacebook is already working with top chatbot makers to prepare for the launch. Facebook will reveal at its F8 conference a new class of group bots that work inside Messenger group chats. ![]()
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